These Terms and Conditions set out the basis on which Man With Van Barnes provides removal, delivery, transport, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms. They are designed to create clarity for both the customer and the service provider, and to ensure that the moving process is handled fairly, safely, and efficiently. These terms apply to all standard bookings unless we agree otherwise in writing.

The expression “we”, “us”, and “our” refers to the company providing the service, while “you” or “the customer” refers to the individual or business requesting the service. References to van hire with driver, house removals, office moves, furniture transport, and similar phrases should be understood as part of our general man and van services. These terms are intended for legal use and should be read carefully before any booking is confirmed.

The services we provide may include loading, unloading, transportation, item handling, and reasonable assistance with relocation tasks. Unless specifically agreed, we do not provide packing materials, specialist dismantling, disposal of prohibited waste, storage, or services requiring permits, hazardous handling qualifications, or specialist machinery. If such tasks are requested, additional conditions may apply and any extra charges will be discussed in advance wherever possible.

Bookings may be made by telephone, email, online form, messaging platform, or any other method we make available. A booking is not confirmed until we have accepted the request, issued a quotation or estimated price, and received any required deposit or written confirmation from you. We reserve the right to refuse any booking at our discretion, including where the job is unsafe, unlawful, impractical, or outside our normal scope of operations.

When requesting a quote for Barnes van services or a Man With Van Barnes move, you must provide accurate information about the items, locations, access conditions, time requirements, floor levels, parking restrictions, stairs, and any other relevant details. If the information provided is incomplete or inaccurate, we may revise the quotation, adjust the service plan, or cancel the booking if the task is no longer reasonably deliverable under the agreed terms. Any estimate given prior to inspection is based on the information supplied by you.

It is your responsibility to ensure that all collection and delivery addresses are accessible at the arranged time. This includes arranging building access, parking permission, lift access, security entry, and any necessary third-party approvals. If our team arrives and cannot complete the job because access has not been arranged, waiting time, unsuccessful attendance, or return-visit charges may apply. We may also amend the schedule to protect other bookings if delays occur due to matters outside our control.

Payment terms will be confirmed at the time of booking or before the job begins. Unless agreed otherwise, payment is due on completion of the service or at the time specified in the booking confirmation. We may require a deposit to secure a booking, especially for larger jobs, weekend appointments, urgent same-day services, or work involving multiple stops. Any deposit taken may be non-refundable, subject to the cancellation conditions set out below.

We accept payment by methods notified in advance, which may include bank transfer, card payment, or cash where permitted. If payment is made by bank transfer, cleared funds must be received by the agreed deadline. We are not obliged to release goods, complete unloading, or provide final confirmation of completion until payment has been made in full. Late payment may result in administration charges, interest, or recovery action where lawful. Any costs incurred in attempting to recover overdue sums may be added to the amount due.

All quoted prices are based on the agreed service, distance, labour time, access conditions, and any additional resources required. If the actual job differs from the information originally provided, we may charge extra for extended loading time, additional mileage, waiting time, congestion, parking fees, tolls, heavy-item handling, extra personnel, or special equipment. A revised charge may also apply where items prove larger, heavier, more numerous, or more difficult to move than described during booking.

Cancellations must be made as soon as possible. If you cancel after a booking has been confirmed, cancellation fees may apply depending on how much notice is given and whether the team, vehicle, or subcontracted resources have already been assigned. Where a deposit has been taken, it may be retained in whole or in part to cover lost time, planning costs, and administration expenses. The nearer the cancellation is to the scheduled service time, the more likely a charge will apply.

If you request a postponement rather than a cancellation, we will try to rearrange the booking subject to availability. However, rescheduling is not guaranteed. Any revised appointment may be treated as a new booking and may be subject to updated pricing or terms. If we must cancel due to vehicle failure, illness, adverse weather, legal restriction, or another event outside our control, we will aim to offer an alternative time or refund any amount paid for the affected service portion, subject to our liability limits.

We may suspend or cancel a booking without liability if you fail to provide essential information, fail to be present when required, refuse reasonable instructions necessary for safe handling, or act in an abusive, unsafe, or unlawful manner. We may also cancel if the site conditions differ materially from the agreed description, if the work would breach road traffic rules, or if we believe continuing would put people, property, or vehicles at unacceptable risk.

Our liability is limited to the extent permitted by UK law. We will take reasonable care in carrying out the service, but we are not responsible for losses caused by events beyond our reasonable control, including traffic disruption, severe weather, accidents not caused by our negligence, acts of third parties, or inaccurate information supplied by the customer. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Where we handle items, our duty is to take reasonable care and skill. You must ensure that fragile, valuable, sentimental, or irreplaceable items are properly packed, protected, labelled, and declared in advance. We are not liable for damage resulting from inadequate packing, pre-existing defects, hidden weaknesses, unsuitable containers, or items that are unstable, overfilled, or not fit for transport. We may refuse to move items that are obviously unsafe, excessively fragile, or likely to cause damage to property or vehicles.

Claims for loss or damage must be raised promptly and in any event within a reasonable time after completion of the service. You should inspect items and report any concerns as soon as possible. To the extent allowed by law, our maximum liability for any claim arising from a single booking will not exceed the amount paid for the specific service giving rise to the claim, except where a different limit is required by law. We are not liable for indirect loss, loss of profit, loss of opportunity, or consequential damages.

Waste removal, disposal, and load contents are subject to strict legal requirements. We will only collect, transport, and dispose of waste where this has been agreed in advance and where the waste type is lawful for us to handle. You must not include hazardous, corrosive, explosive, toxic, infectious, or prohibited materials unless we have expressly agreed in writing and are legally permitted to transport them. This includes, but is not limited to, asbestos, chemicals, pressurised containers, medical waste, fuel, contaminated materials, and certain electrical or electronic waste.

You remain responsible for ensuring that any waste presented for collection is accurately described. If items are misdescribed, mixed with prohibited waste, or found to contain restricted materials, we may refuse collection, impose additional charges, or leave the items at the site if lawful to do so. Where we provide a waste collection or clearance element as part of a man and van service, we may require evidence that the waste has been segregated and presented in a safe, lawful manner. We are not responsible for fines or penalties arising from inaccurate declarations by the customer.

All waste handling will be carried out in accordance with applicable UK waste regulations and duty of care obligations. Where relevant, waste transfer documentation, receipts, or other records may be completed to show the transfer of responsibility. The customer agrees to cooperate with any lawful request for information needed to complete such documentation. We may refuse any load that, in our judgment, is unsafe, non-compliant, or likely to breach environmental, transport, or licensing rules.

Customers must ensure that all goods moved are legally owned by them or that they have authority to arrange their transport. We are entitled to assume that any item handed over for moving, disposal, or delivery is lawfully in the customer’s possession or control. We do not accept responsibility for disputes concerning ownership, tenancy, purchase, or disposal rights. If a third party claims rights over goods in transit or awaiting collection, we may pause the service until the issue is resolved.

Where the move involves furniture, appliances, or bulky household items, you should ensure that these are disconnected, defrosted, emptied, drained, or otherwise prepared before collection where relevant and safe to do so. We are not liable for leaks, spills, stains, or damage caused by items not properly prepared for transport. Any assistance we provide with lifting or carrying is offered on a reasonable-efforts basis and does not amount to a guarantee that items can be moved through narrow spaces, stairwells, or restricted openings.

We may make reasonable decisions on site to protect people and property, including refusing to move an item, changing the loading method, using additional helpers, or terminating the job if conditions become unsafe. If the scope of work expands during the appointment, the price may be adjusted accordingly. Acceptance of the revised scope by conduct, instruction, or continuation of the service will constitute acceptance of the updated charge. Any dispute about pricing will not suspend your obligation to pay undisputed sums on time.

We are not responsible for delays caused by customs, road closures, bridge restrictions, traffic enforcement, low emission zones, parking enforcement, vehicle access restrictions, or any legal requirements affecting the route or destination. If such matters increase the time needed to complete the service, reasonable additional charges may apply. You are responsible for ensuring that the destination and any intermediate stop allow lawful unloading, waiting, and access for the vehicle used.

Any estimate of arrival, completion time, or transit duration is approximate only unless we expressly state otherwise in writing. While we will aim to arrive and complete the job within the agreed window, we do not guarantee exact timing. Delays do not automatically entitle you to a refund unless they are caused solely by our proven negligence and fall outside any agreed tolerance or notice period. We will always aim to communicate changes where reasonably practicable.

If any clause in these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining clauses will continue in full force. Failure by us to exercise any right under these terms does not waive that right. Any variation to these terms must be agreed in writing and authorised by us. Standard verbal assurances do not override the written agreement unless confirmed formally.

The contract between the customer and Man With Van Barnes is formed when the booking is confirmed and accepted under these terms. These conditions apply together with any written quotation, booking confirmation, or service note issued for the job. If there is any inconsistency, the written booking confirmation will take priority over general wording only to the extent of that inconsistency. Otherwise, these terms remain in effect.

Customers are expected to act reasonably, provide suitable assistance when requested for safe loading or unloading, and ensure that all instructions given are lawful and practical. If our team has to wait because the customer is not ready, because goods are not prepared, or because access is delayed, waiting charges may be applied. If waiting becomes excessive or the service cannot proceed within a reasonable time, we may leave the site and charge for time spent.

Governing law: These Terms and Conditions and any dispute arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions in full and that you agree to comply with all applicable laws, regulations, and service requirements.