Terms and Conditions

Man with Van Barnes Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Barnes provides removal and related services to private and business customers. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Company means Man with Van Barnes, the removal and transport service provider.

Customer means the individual or business that books the service or on whose behalf the booking is made.

Services means removal, transport, loading, unloading, packing assistance, and any other services provided by the Company.

Vehicle means any van or other vehicle used by the Company to carry out the Services.

Goods means any items, furniture, boxes, belongings, or materials that the Company is asked to move, handle, or transport.

Waste means any items that are to be disposed of, recycled, or treated as rubbish under applicable waste regulations.

2. Scope of Services

The Company provides man and van removal services, including transport of household and office items, small moves, student moves, furniture collection and delivery, and related assistance. The precise scope of each job will be set out in the booking confirmation or, where applicable, in any written quotation provided by the Company.

Unless expressly agreed in writing, the Services do not include mechanical or electrical disconnection or reconnection, specialist packing, dismantling or reassembling of complex items, or the movement of items that require specialist equipment or licensing.

3. Booking Process

3.1 The Customer may request a booking by providing details of the move, including addresses, access conditions, approximate inventory, preferred dates and times, and any special requirements. The Company may ask for photographs or a list of items to provide an accurate estimate.

3.2 Any quotation or estimate is based on the information supplied by the Customer. The Customer is responsible for ensuring that all information is complete and accurate. If the actual work differs from what was originally described, the Company reserves the right to adjust the price, schedule, or resources allocated.

3.3 A booking will only be confirmed once the Company has explicitly accepted the request, which may include issuing a confirmation message and, where applicable, receiving any required deposit from the Customer.

3.4 The Company reserves the right to refuse any booking at its discretion, including where the Customer has previously failed to pay for services, has cancelled repeatedly, or where the requested work is not suitable or lawful.

4. Access, Parking and Customer Responsibilities

4.1 The Customer must ensure that there is adequate access to both the collection and delivery addresses, including suitable parking for the Vehicle and safe access for the team to load and unload Goods.

4.2 The Customer is responsible for arranging any parking permits, suspension of parking restrictions, or other local authorisations that may be required. Any parking fines or penalties incurred due to the absence of such arrangements may be charged to the Customer.

4.3 The Customer must ensure that Goods are ready for transport and properly packed, unless packing services have been agreed. Fragile or high value items should be clearly marked and, where possible, brought to the attention of the team before loading.

4.4 The Customer, or a representative authorised by the Customer, must be present during loading and unloading to provide instructions, confirm items, and sign any documentation required. If no such person is present, the Company will proceed in a reasonable manner, but accepts no liability for any loss or misunderstanding arising as a result.

5. Payments and Charges

5.1 The price for the Services may be quoted as a fixed fee or as an hourly rate with a minimum charge. The basis of the charge will be made clear at the time of booking.

5.2 The Company may require a deposit to secure the booking. The booking will not be treated as confirmed until the deposit is received, where required.

5.3 Unless otherwise agreed in writing, payment of the balance is due immediately on completion of the Services. The Company reserves the right to require full payment before unloading the Vehicle.

5.4 If payment is not made when due, the Company may charge reasonable late payment fees and interest in line with applicable legislation, and may withhold delivery of Goods until payment is received in full.

5.5 Any additional charges arising from extra time, waiting time, additional Goods, access difficulties, or services not initially agreed will be added to the final bill. The Company will aim to inform the Customer of such additional charges as soon as they become apparent.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company. Any such notice should be provided as early as possible to minimise charges.

6.2 If the Customer cancels more than 7 days before the start time of the Services, any deposit paid may be refunded in full, subject to any reasonable administrative costs.

6.3 If the Customer cancels between 7 days and 48 hours before the start time, the Company may retain part or all of any deposit paid to cover loss of bookings and administrative expenses.

6.4 If the Customer cancels less than 48 hours before the start time, or fails to be present at the scheduled time and place, the Company may charge up to the full quoted amount.

6.5 The Customer may request changes to the date, time, or scope of the Services. The Company will use reasonable efforts to accommodate such changes, but cannot guarantee availability. Changes may result in revised pricing.

6.6 The Company may cancel or reschedule the Services due to reasons beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or legal restrictions. In such circumstances, the Company will offer an alternative time or date where possible. The Company will not be liable for any indirect or consequential losses arising from such cancellation or delay.

7. Customer Property and Packing

7.1 The Customer is responsible for the safe and suitable packing of Goods, unless the Company has agreed to provide packing materials or packing services.

7.2 The Customer must ensure that any drawers, cupboards, or appliances are emptied unless specifically agreed otherwise. Fridges and freezers should be defrosted and dried prior to the move.

7.3 The Company may refuse to move items that it reasonably considers to be unsafe, excessively heavy, unfit for transport, or where moving the item may damage the property or pose a health and safety risk.

7.4 The Customer should remove and keep in personal possession any cash, jewellery, important documents, or other small valuables. These items are carried entirely at the Customer's risk.

8. Excluded Items and Dangerous Goods

8.1 The Company does not transport live animals, perishable goods, illegal items, or any substances or materials classified as hazardous, flammable, explosive, or otherwise dangerous under applicable laws or regulations.

8.2 The Customer must inform the Company in advance if any items present a particular risk or require special handling. The Company reserves the right to decline to move such items.

9. Waste Regulations and Disposal

9.1 The Company operates in accordance with applicable waste and environmental regulations. Any removal or disposal of Waste must comply with these requirements.

9.2 The Customer must clearly identify which items are to be transported as Goods and which are to be disposed of as Waste. If there is any uncertainty, the Company may clarify with the Customer before proceeding.

9.3 The Company will only dispose of Waste at authorised facilities and may charge additional fees for this service, which will be confirmed with the Customer. Fly tipping or unlawful disposal is strictly prohibited.

9.4 The Customer confirms that any Waste presented for removal is their property and that they have the right to request its disposal. The Customer indemnifies the Company against any claims arising from unlawful or improper instruction regarding Waste.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company s liability for loss or damage to Goods or property is subject to the limitations set out in this section.

10.2 The Company will not be liable for any loss or damage that arises from improper packing by the Customer, pre existing defects, normal wear and tear, inherent vice, or the natural characteristics of certain materials including but not limited to fragility or tendency to scratch.

10.3 The Company will not be liable for loss of or damage to cash, jewellery, watches, precious metals, deeds, bonds, or other valuables, whether or not notified, as these items should remain in the Customer s personal possession.

10.4 The Company will not be liable for any indirect or consequential losses, including loss of profits, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.

10.5 If the Company is found liable for loss of or damage to Goods, such liability will, to the extent permitted by law, be limited at the Company s option to either repairing the item, replacing it with an item of similar age and condition, or compensating the Customer up to a reasonable market value, subject to any cap on liability communicated to the Customer before the Services commence.

10.6 The Customer must inspect Goods and property as soon as reasonably possible on completion of the move. Any claims for loss or damage should be notified to the Company in writing within 7 days of completion. Failure to notify within this time may prejudice the Company s ability to investigate and may affect any claim.

11. Insurance

11.1 The Company maintains insurance appropriate to its operations. Details of cover can be provided on request.

11.2 The Customer is encouraged to arrange additional insurance for Goods, especially high value or fragile items, as the Company s liability may be limited under these Terms and by applicable law.

12. Delays and Force Majeure

12.1 The Company will make reasonable efforts to arrive and complete the Services at the agreed time, but time is not of the essence unless expressly agreed in writing.

12.2 The Company is not responsible for delays or failure to perform caused by events beyond its reasonable control, including traffic conditions, road closures, accidents, extreme weather, industrial action, or other force majeure events.

12.3 Where a delay occurs, the Company will keep the Customer informed where possible and will complete the Services as soon as reasonably practicable. The Customer is not entitled to set off or withhold payment due to such delays, except where otherwise agreed.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the team on site where possible so that an immediate resolution can be attempted.

13.2 If the matter is not resolved on site, the Customer should submit a written complaint to the Company as soon as reasonably practicable, providing full details and any supporting evidence. The Company will investigate and respond within a reasonable time.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data about the Customer for the purposes of administering bookings, providing the Services, handling payments, and dealing with queries or complaints.

14.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to deliver the Services, meet legal obligations, or with the Customer s consent.

15. Termination

15.1 The Company may terminate the agreement for Services immediately if the Customer is in serious or persistent breach of these Terms, including non payment, abusive or unsafe behaviour, or instructions to act illegally.

15.2 On termination, the Customer must pay for all Services already provided and for any unavoidable costs incurred due to the termination.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, are governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services, except that consumers resident elsewhere in the United Kingdom may also bring proceedings in their local courts where permitted by law.

17. General Provisions

17.1 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.2 No waiver by the Company of any breach of these Terms shall be considered a waiver of any subsequent breach.

17.3 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous understanding, representation, or agreement, whether oral or written.

17.4 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.